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1. INTRODUCTION The Junk Hunter (\"we,\" \"us,\" or \"our\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, request a quote, or hire us for junk removal services. By using our services, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT We collect information necessary to provide accurate estimates and efficient service:

Personal Information: Name, service address, email address, and phone number.
Job Details: Descriptions and photographs of the items you need removed.
Payment Information: Credit card details or billing information (processed securely through our third-party payment providers; we do not store full credit card numbers on our local servers).

3. HOW WE USE YOUR INFORMATION We use your data solely for business operations, including:

Service Fulfillment: Scheduling appointments, dispatching trucks, and completing junk removal jobs.
Communication: Sending quotes, invoices, appointment reminders, and \"on the way\" notifications via email or text.
Customer Service: Responding to your questions or concerns.
Legal Compliance: Complying with tax laws and regulatory requirements.

4. SMS/TEXT MESSAGING & CONSENT

Consent: By providing your phone number to The Junk Hunter (via web form or phone), you expressly consent to receive text messages from us regarding your service (e.g., quotes, arrival times, payment receipts).
Opt-Out: You may opt out of text messaging at any time by replying \"STOP\" to any message we send.
No Third-Party Sharing: We do not share or sell your phone number to third parties for marketing purposes. Your number is used strictly for communication between you and The Junk Hunter.

5. INFORMATION SHARING & DISCLOSURE We respect your privacy. We do not sell, trade, or rent your personal information to marketing companies. We may share data only with:

Service Providers: Trusted third-party platforms we use to run our business (e.g., Jobber for scheduling, Stripe/Square for payments). These providers are contractually obligated to protect your data.
Legal Authorities: If required by law, subpoena, or to protect the safety of our staff and the public.

6. JOB SITE PHOTOS

Documentation: We take photos of junk items before and after removal for proof of service, liability protection, and insurance purposes.
Marketing Use: We occasionally use \"Before & After\" photos of junk piles for marketing (social media/website). We ensure these photos do not reveal personal identifiers (family photos, house numbers, vehicle license plates) or compromise your privacy. If you do not wish for photos of your job to be used publicly, please inform us prior to service.

7. DATA SECURITY We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. CONTACT US If you have questions about this policy or your data, please contact us at:

Phone: (720) 343-8434
Email: justin@thejunkhunterco.com

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